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Join Us
Join Us
Here, your growth is never defined: we provide a clear path to career advancement, so that every step of the effort has a clear direction;
Equipped with systematic and diversified training resources to help you continuously break through the ability boundary; More open and collaborative team atmosphere, let communication and creation become daily.
If you are eager to display your talents on the vast track and look forward to creating value with excellent partners, then-Welsend is waiting for you to walk side by side!
Call Operation
Money dispute customer service
Work Locations: Yongchuan |
Open Positions: 30 |
Recruitment Department Division: Wan Sheng Tuoyue
Responsibilities |
Job Requirements |
| 1. Handle consumers' after-sales disputes through voice, including high-priced orders and high-value after-sales issues, follow e-commerce after-sales rules and firmly safeguard consumers' rights and interests, and provide consumers with guaranteed after-sales service solutions and high-quality platform shopping experience; 2. through the handling of after-sales disputes, to find and tap the pain points of consumers, through internal process optimization, and constantly improve the consumer shopping experience; 3. To handle the basic complaint work order business, it is necessary to call out merchants/users to solve the problems encountered by consumers in the shopping process. |
1. men and women are not limited, college degree or above; 2. Putonghua standard, typing speed 60 words/minute, familiar with computer operation and basic office software operation; 3. have good communication skills, can effectively listen to the problem, and through language communication to find out the needs of users 4. cheerful personality, positive, strong learning ability, and have a certain ability to resist pressure, can accept irregular overtime; 5. At least one year of e-commerce customer litigation experience, jade category professional knowledge, furniture and household appliances professional knowledge is preferred, at least voice and second-line work experience (complaints, disputes, rights protection), if you have e-commerce work experience is preferred. |
Official Arbitration Customer Service
Work Locations: Dongying |
Open Positions: 20 |
Recruitment Department Division: Wan Sheng Zhiqiang
Responsibilities |
Job Requirements |
| Deal with after-sales problems of e-commerce platforms in the form of outbound calls, excluding the nature of sales. | 1. College degree or above, typing speed 30 words/minute; 2. Good communication skills, strong sense of service. |
Chaobai e-commerce platform merchants hosting customer service
Work Locations: Baoding |
Open Positions: 40 |
Recruitment Department Division: Wan Sheng Tuoyu
Responsibilities |
Job Requirements |
| 1. For direct return merchant orders (mainly brand straight hair), after the user initiates a return/exchange/repair application, customer service intervenes to check whether the conditions are met, and negotiates with the user and the merchant according to the existing rules to determine whether the return/exchange/repair application is supported; 2. The intervention time of this part of the scene platform is now advanced. After the user initiates the application, the merchant reviews the business hosting platform for processing, and the platform replaces the merchant review, thus shortening the processing process, communicating with the user by telephone and negotiating the optimal solution. |
1. Secondary specialized school graduate or above, typing speed 30 words/minute; 2. Good communication skills, strong sense of service. |
