Business Process Outsourcing

Leveraging over 30 years of industry experience and in-depth AI technology empowerment, we have built a full-scenario intelligent outsourcing service ecosystem. We deliver one-stop customized solutions covering core business scenarios including customer service, content review, sales support, and e-commerce operations. Guided by "technology-enabled services", we focus on customers' core needs: helping enterprises reduce operational costs, enhance service efficiency and customer experience, unlock innovation potential, and reshape market competitiveness.

Solution Consulting

Core Service Advantages

Focus on core needs, build a solid service foundation with professional experience, and make every service accurate landing.

Seasoned Customer Management Expertise

With extensive hands-on experience and sharp industry insight, we excel in customer relationship management and have established long-term, strategic partnerships with leading enterprises across various sectors.

Globally Owned Operation Centers

Welsend operates self-built BPO delivery centers in China, the Philippines, Malaysia, and other regions, with over 20,000 agent seats. Our global network ensures seamless cross-regional, multicultural, and multilingual support.

Advanced Management Systems & Certifications

Welsend is the first domestic outsourcing supplier certified by COPC international standards, and has ISO27001 certification, ISO9001 certification, ISO45001 certification, ISO22301 certification, etc.

We Have Been Persistently Cultivating

Focus on core needs, build a solid foundation for service with professional experience, and ensure every service is delivered precisely.

Intelligent Customer Service

Welsend's intelligent customer service leverages NLP, knowledge graphs, and multimodal interaction technologies to deliver automated, omnichannel, and multilingual support for enterprises.

Smart Government Collaboration

We provide government and public service institutions with an intelligent operational middleplatform, integrating voice navigation, policy knowledge bases, and cross-departmental work order management systems.

Efficient Financial Management

By combining big data modeling with intelligent risk control systems, we deliver f ull link compliance governance and refined operations that meet global regulatory standards.

Precise Content Moderation

We offer comprehensive content moderation—including text, image, audio, and video review—meet the compliance requirements of social, live streaming, and e-commerce platforms.

Customized Business Expansion

Our tailored outbound call and telemarketing services cover the full customer service lifecycle, enhanced by data insights and Customer information accumulation.

One-stop Shop Operations

We provide one-stop e-business shop management, promoting sustainable growth of GMV through viral traffic growth and user sedimentation.

Voice of Customer

During our collaboration with Wansheng Group, their product customization closely aligned with our actual needs, their service delivery strategy was clear, and they emphasized key tasks and overall coordination. After the project was implemented, it played a positive role in our management work.
——— A city's digital urban management service center
Wansheng's products and services have effectively supported our business development. In recent years, we have made steady progress in expanding value-added services, which has helped to continuously optimize our business. We look forward to further deepening our cooperation and moving forward hand in hand in the future.
——— A telecommunications company
Faced with complex business scenarios, the two parties collaborated smoothly, maintained stable service quality, and successfully achieved their cooperation goals, providing strong support for brand building.
———A leading kitchen appliance brand
Timely demand response and resource replenishment ensured that business requirements were effectively translated into execution plans, guaranteeing the quality of business delivery.
———A leading internet finance company
During the cooperation, risk management was carried out in an orderly manner, and high-risk transactions were effectively intercepted, which helped the platform reduce losses.
——— A live-streaming e-commerce platform
The Wansheng team demonstrated exceptional professionalism and communication skills, providing not only high-quality service but also proactively addressing client needs and offering solutions to maximize client benefits. While ensuring service efficiency, they were also able to flexibly adjust plans to adapt to market changes.
——— A mobile travel technology platform
Since partnering with Wansheng, patients' experience has indeed been gradually improving. Feedback from both internal and external sources has been positive. The team responds quickly, works well together, and the results are good.
———A medical institution
Over the past year, both parties have worked together to address challenges and achieved positive results through close collaboration, ensuring the quality of customer service and supporting each other's development.
———A short video platform
The previously concerning issues of IT outsourcing talent matching and compliance risks have been resolved. The matched R&D talent meets the project requirements, the compliance process is standardized, and the project is progressing smoothly.
———Technical Director of a Software Development Company
The improved response efficiency and service standardization of outsourced customer service have led to better user feedback, allowing us to focus more on our core business.
——— Customer service manager of a chain retail company
The needs for multi-time zone customer service support, overseas human resource structure streamlining, compliance operations, and team culture building have been met, and overseas business operations are currently running smoothly.
——— Overseas Operations Director of a cross-border e-commerce company
Previously, the construction of overseas offices was often constrained by planning compliance and implementation progress. Wansheng Group accurately solved the compliance problem and accelerated the implementation of the project. Now the overseas office space has been successfully put into use, which has greatly reduced our management burden.
———Overseas head of a ride-hailing platform
After adopting smart park operation services, energy consumption and security management are standardized, operational needs are accurately matched, park management processes are simplified, and operational efficiency is significantly improved.
———Operations Director of an Industrial Park
After the office building was connected to the relevant services, energy consumption and security management were in place, demand was responded to in a timely manner, the office experience was good, the feedback from the resident companies was positive, and management efficiency was optimized.
——— Head of Administration at a certain company
The services are tailored to the needs of shops, with comprehensive management and support services, and simple daily operation and maintenance processes, helping merchants operate smoothly and gradually improve their efficiency.
——— Operations Director of a restaurant brand
In the past, taking the kids to the gym required going to several different places. Wansheng Health Workshop offers equipment training, children's badminton classes, and casual dining, meeting the needs of the whole family. It's really convenient.
——— Ms. Zhang, a citizen
We partnered with Wansheng Health Factory to provide employee health management services. The services were tailored to our company's needs and received very positive feedback from our employees.
——— HRD of a certain company
During our collaboration with Wansheng Group, their product customization closely aligned with our actual needs, their service delivery strategy was clear, and they emphasized key tasks and overall coordination. After the project was implemented, it played a positive role in our management work.
Wansheng's products and services have effectively supported our business development. In recent years, we have made steady progress in expanding value-added services, which has helped to continuously optimize our business. We look forward to further deepening our cooperation and moving forward hand in hand in the future.
Faced with complex business scenarios, the two parties collaborated smoothly, maintained stable service quality, and successfully achieved their cooperation goals, providing strong support for brand building.
Timely demand response and resource replenishment ensured that business requirements were effectively translated into execution plans, guaranteeing the quality of business delivery.
During the cooperation, risk management was carried out in an orderly manner, and high-risk transactions were effectively intercepted, which helped the platform reduce losses.
The Wansheng team demonstrated exceptional professionalism and communication skills, providing not only high-quality service but also proactively addressing client needs and offering solutions to maximize client benefits. While ensuring service efficiency, they were also able to flexibly adjust plans to adapt to market changes.
Since partnering with Wansheng, patients' experience has indeed been gradually improving. Feedback from both internal and external sources has been positive. The team responds quickly, works well together, and the results are good.
Over the past year, both parties have worked together to address challenges and achieved positive results through close collaboration, ensuring the quality of customer service and supporting each other's development.
The previously concerning issues of IT outsourcing talent matching and compliance risks have been resolved. The matched R&D talent meets the project requirements, the compliance process is standardized, and the project is progressing smoothly.
The improved response efficiency and service standardization of outsourced customer service have led to better user feedback, allowing us to focus more on our core business.
The needs for multi-time zone customer service support, overseas human resource structure streamlining, compliance operations, and team culture building have been met, and overseas business operations are currently running smoothly.
Previously, the construction of overseas offices was often constrained by planning compliance and implementation progress. Wansheng Group accurately solved the compliance problem and accelerated the implementation of the project. Now the overseas office space has been successfully put into use, which has greatly reduced our management burden.
After adopting smart park operation services, energy consumption and security management are standardized, operational needs are accurately matched, park management processes are simplified, and operational efficiency is significantly improved.
After the office building was connected to the relevant services, energy consumption and security management were in place, demand was responded to in a timely manner, the office experience was good, the feedback from the resident companies was positive, and management efficiency was optimized.
The services are tailored to the needs of shops, with comprehensive management and support services, and simple daily operation and maintenance processes, helping merchants operate smoothly and gradually improve their efficiency.
In the past, taking the kids to the gym required going to several different places. Wansheng Health Workshop offers equipment training, children's badminton classes, and casual dining, meeting the needs of the whole family. It's really convenient.
We partnered with Wansheng Health Factory to provide employee health management services. The services were tailored to our company's needs and received very positive feedback from our employees.

Looking forward to in-depth exchanges with you to explore more solutions