Education And Entertainment

Industry pain points

IP development cycle long market response lag

  • IP from creative conception, content creation to derivative development (e. g. peripheral, film and television adaptation) cycle is long, the whole process links, high collaboration costs, difficult to quickly promote.

  • The market hot spot update cycle is shortened, and the technical solution continues to upgrade, when the IP product is officially landed, it may not only be out of the user's current interest, but also may lose competitiveness due to backward technology, pushing up the return on investment risk.

Online consultation

Users retain difficult service satisfaction is insufficient

  • Online scene experience is poor, content homogenization is serious, lack of differentiation. Too much Caton and advertising on film and television platforms; active loss of users due to "poor experience of worthlessness" and low retention rate.

  • Weak communication in offline scenes, insufficient value perception, low visualization of effects, less frequent communication with users, untimely feedback, and weak user willingness to renew fees, forming a vicious circle of "low satisfaction-high loss".

Online consultation

Frequent copyright disputes High content compliance risk

  • The problem of copyright infringement is prominent, the cost of disputes is high, online plagiarism, unauthorized use of film and television materials (such as music and pictures) are common, and enterprises have to bear both legal and economic losses.

  • Insufficient content compliance control, high operational risks, knowledge errors, value deviations, and problems such as violent and vulgar content in game products can easily trigger regulatory rectification, resulting in a sharp drop in user activity and damaging the reputation and long-term operation of the enterprise.

Online consultation

Solution

210+

Global Sites

300+

Global Clients

500+

Ecosystem Partners

1300+

Recognition & Property

01

Intelligent Content Mass Production Acceleration
Large Model Efficiency

Welsend collects user preferences and market hotspots in real time through AI and big data applications, shortening the development cycle, and dynamically adjusts IP content and technical solutions (such as adapting the latest interactive technology) based on user preferences, effectively reducing the risk of product disconnection from the market and technology lag, and improving the security of return on investment.

02

Omni-Channel Sales Response
Service Feeling Promotion

Through the use of AI intelligent customer service integration omni-channel portal, automatic processing of consulting, derivatives sales and other needs, professional agents to solve complex problems, while combining user data to optimize online content (such as differentiated courses, smooth playback experience), improve user value perception and satisfaction, reduce loss.

03

Compliance Risk Prevention and Control

Filter infringing materials (such as unauthorized music and plagiarism) through accurate content audit, and AI intelligent quality inspection to monitor customer service speech skills and content compliance (such as course knowledge and game content); Relying on information technology to trace back infringements, a trinity system of "review-monitoring-confirmation" is constructed to avoid the risks of copyright compensation and supervision and rectification and protect the reputation of the enterprise.

Our advantage

Senior Customer Relations
Management experience

International Advanced Management System
and Qualification Certification

Rigorous and Perfect Risk
Control System

Efficient and Intelligent Talent
Growth Mechanism

Safe and Reliable Technology
Support

Innovation Win-Win Enterprise
Product Ecosystem

Services for a Global Layout
Site Security

Engaged in value-added service business for more than 30 years, serving 300+global head Clients, with rich practical experience and keen insight, deeply understand the essence of customer relationship management, and provide more cost-effective services.
The first domestic outsourcing supplier to pass the COPC international standard certification, with ISO27001 certification, ISO9001 certification, ISO45001 certification, ISO22301 certification, etc., to provide professional and efficient service management capabilities.
Professional wind control team and complete wind control system to effectively manage potential business risks in an all-round way, avoid the occurrence of wind control events, and ensure data security and operational security in the process of business.
Perfect talent growth mechanism, covering the whole process from recruitment to training, empowering personnel training with AI tools, relying on the training system of Welsend University, so that every employee can grow efficiently according to their own characteristics.
The strong technical team can provide the whole process services including independent research and development, system platform construction, operation and maintenance, deeply integrate AI intelligent technology into the service scene, and ensure excellent technical support 7 × 24 hours.
The unique enterprise ecosystem covers the whole business ecosystem from delivery center, construction and operation to technical support, human resources and other fields, integrates BPO,HRO,ITO and other multi-product service capabilities, and provides consulting comprehensive service solutions.
In Shandong, Sichuan, Zhejiang, Anhui, Manila, Philippines, Kuala Lumpur, Malaysia and other places, it has 210 global sites with a seat size of 20000, which can provide domestic and foreign delivery coordination, multi-service language response, meet customer needs and improve communication efficiency.

Looking forward to in-depth exchanges with you to explore more solutions

Customer Case

A certain entertainment trend toy customer

International and domestic linkage, achieving multilingual delivery, multi site operation, and multi platform services

Relying on Welsend Global Recruitment Network and AI recruitment technology, we quickly establish a multilingual customer service team to efficiently undertake Clients' comprehensive service needs across the entire platform. Through standardized processes and cross time zone collaboration mechanisms, we ensure users have a complete shopping experience and help enhance Clients' brand image and market competitiveness.

A domestic university

The country's first hospital-wide unified planning and construction of university smart classroom project, with multi-dimensional advantages to achieve comprehensive improvement of teaching ability

The university's smart classroom project is the country's first unified planning and construction project for the whole hospital. 178 smart classrooms, 112 laboratories, 9 multimedia classrooms and 4 smart laboratories have been built, and smart classroom management and application platforms, network transmission systems, servers and storage systems have been set up. Relying on industry-leading construction concepts, professional and efficient service teams, standardized high-quality delivery systems and high-quality first-line manufacturer resources, fully realize the multi-dimensional ability improvement of teaching resource sharing, learning situation data collection, distance teaching, intelligent presentation, centralized control and system expansion, and strongly support the informatization construction and long-term development of the college.