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Public Services

Industry pain points

The mechanism of cross-departmental data sharing and business collaboration is not yet perfect

  • Data standards are not uniform, restricting the flow of data across levels and departments.

  • The lack of interface specifications restricts cross-level and cross-departmental business collaboration.

  • The above not only affects the service efficiency of "one network" but also affects the overall operation efficiency of the government.

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Archives management and information is difficult

  • Insufficient application of intelligence and information technology, high manual dependence, cumbersome, time-consuming and laborious information retrieval.

  • Insufficient physical archives preservation hardware, extensive management, high risk of archives vulnerability.

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The government is facing challenges in the convenience of service and the improvement of public access in the whole process

  • There are still links to be optimized in the online and offline government services provided by the government, and there is still room for improvement in process optimization, platform integration, information transparency and inclusive design.

  • At present, there is a gap between the level of services provided by the government and the needs of the public, and it is still difficult to fully meet the public's expectations for an efficient, convenient and predictable service experience.

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Deep empowerment of emerging technologies faces system compatibility and sustainability issues

  • The large-scale application of emerging technologies is constrained, the IT infrastructure is old, the security protection is insufficient, the talent pool is small, and the operating mechanism needs to be improved.

  • Under the limitation of multiple factors, the potential of technology-driven governance innovation and efficiency transition is difficult to realize.

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Solution

210+

Global Sites

300+

Global Clients

500+

Ecosystem Partners

1300+

Recognition & Property

01

Smart Government Collaborative Service
Standard High Quality Governance System

Open up the data interface of various government departments and build a knowledge map of government affairs. Welsend provides end-to-end technical support and data analysis integration services through IT system integration, creating an intelligent transaction processing center for government agencies and public service departments, integrating intelligent voice navigation, policy knowledge base and cross-departmental work order collaboration system.

02

Standardized Governance of Government Affairs Archives
Enhancing the Practical Value of Archival Data

Through the standardized management of data, format encapsulation and digital processing of archives, we will promote the construction of smart archives, deepen data mining and value transformation, improve the level of data management and strongly support key decisions.

03

Digitalization of Livelihood Services
Accurate Insight and Response Mechanism

Through the intelligent integration of online and offline livelihood service resources, synchronous optimization process, integration platform, enhance information transparency.
Through the construction of archives digitization, information resources are integrated and the foundation of accurate service is consolidated.

04

To AI Big Data Applications
Improve Service Efficiency

The application of AI big data technology can automatically transfer people's livelihood demands through AI speech recognition, reduce manual links and solve cumbersome problems in service processes, which not only matches the public's demand for convenient services, but also improves the response efficiency of government demands.

Our advantage

Senior Customer Relations
Management experience

International Advanced Management System
and Qualification Certification

Rigorous and Perfect Risk
Control System

Efficient and Intelligent Talent
Growth Mechanism

Safe and Reliable Technology
Support

Innovation Win-Win Enterprise
Product Ecosystem

Services for a Global Layout
Site Security

Engaged in value-added service business for more than 30 years, serving 300+global head Clients, with rich practical experience and keen insight, deeply understand the essence of customer relationship management, and provide more cost-effective services.
The first domestic outsourcing supplier to pass the COPC international standard certification, with ISO27001 certification, ISO9001 certification, ISO45001 certification, ISO22301 certification, etc., to provide professional and efficient service management capabilities.
Professional wind control team and complete wind control system to effectively manage potential business risks in an all-round way, avoid the occurrence of wind control events, and ensure data security and operational security in the process of business.
Perfect talent growth mechanism, covering the whole process from recruitment to training, empowering personnel training with AI tools, relying on the training system of Welsend University, so that every employee can grow efficiently according to their own characteristics.
The strong technical team can provide the whole process services including independent research and development, system platform construction, operation and maintenance, deeply integrate AI intelligent technology into the service scene, and ensure excellent technical support 7 × 24 hours.
The unique enterprise ecosystem covers the whole business ecosystem from delivery center, construction and operation to technical support, human resources and other fields, integrates BPO,HRO,ITO and other multi-product service capabilities, and provides consulting comprehensive service solutions.
In Shandong, Sichuan, Zhejiang, Anhui, Manila, Philippines, Kuala Lumpur, Malaysia and other places, it has 210 global sites with a seat size of 20000, which can provide domestic and foreign delivery coordination, multi-service language response, meet customer needs and improve communication efficiency.

Looking forward to in-depth exchanges with you to explore more solutions

Customer Case

Government Service Hotline Project

From experience to high quality, build a long-term benchmarking network of government service hotlines

Since its establishment, Welsend Group has continued to accumulate experience in government service operation, and customized it to create a "people's livelihood direct train, information decision-making source, development booster, industry direction detector, and image spokesperson" for the government. Through professional operation, we continued to optimize core indicators such as acceptance rate, direct handling rate, satisfaction rate and return visit rate to achieve accurate service and efficient delivery. It has won the titles of provincial leaders' recommendation of A provincial hotline conference and B provincial hotline service outsourcing model.

Government Service Project

Cross-regional, multi-site, rapid construction of cross-regional professional talent supply network

From the start of the project, we quickly complete the construction of 103 labor delivery sites covering all cities and towns in the province, covering the whole process of recruitment, entry and management, and ensure the rapid compliance of personnel to their posts; Simultaneously establish a standardized government operation system, covering such links as telephone service, transfer and return visit, so as to realize the unification of business processes and service standards. It can meet 80% of the employment demand of more than 80% of the stations within 30 days, and has the delivery ability to provide 2000 people annually, cross regional, multi site, flexible demand, and personnel employment in different places.
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