Financial Services

Industry pain points

The dilemma of data management and business decentralization

  • The business of financial institutions is scattered across multiple fields, with inconsistent data standards and missing data interfaces for each business segment, which directly leads to the lack of data support for risk assessment by the risk control department and the difficulty of accurate marketing by the financial management department.

  • Multi-sector independent management increases management complexity, decision-making processes are lengthy and slow, and business synergies are difficult to achieve.

  • Multi-sector independent management increases management complexity, decision-making processes are lengthy and slow, and business synergies are difficult to achieve.

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Disconnection between service experience and customer needs

  • The online service process is cumbersome, the operation threshold is high, the offline service coverage is limited, especially in remote areas, the service accessibility is low, it is difficult to meet the basic needs of Clients for convenient services.

  • For the elderly, small and micro enterprises and other special customer groups, the lack of customized service design, can not adapt to the diverse needs.

  • Insufficient service convenience, low demand matching and poor customer experience directly lead to difficulty in improving customer satisfaction and loyalty cultivation, which affects customer retention and long-term business development.

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Compliance and wind control pressure increases sharply

  • Financial regulatory policies continue to tighten, and institutions need to invest more resources to improve their compliance systems, directly leading to a significant increase in compliance operating costs.

  • Traditional wind control methods rely on historical data and conventional models, and the ability to identify new risks in financial innovation is insufficient, and the effectiveness of wind control is reduced.

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Solution

210+

Global Sites

300+

Global Clients

500+

Ecosystem Partners

1300+

Recognition & Property

01

Financial Process Compliance Outsourcing
Intelligent Wind Control and Efficiency Optimization

Welsend efficient financial management services provide bill management/credit audit/financial customer service full chain compliance support, support risk assessment and financial precision marketing landing. Through the AI-big data-driven intelligent wind control system, accelerate the decision-making process, help institutions quickly respond to the market, strengthen risk prevention and control and business innovation capabilities.

02

Financial Technology Depth Empowerment
Customer Insight and Approval Efficiency

Integrate online and offline service scenarios with self-developed intelligent call center system, simplify online operation process and improve service accessibility; Focus on special customer groups such as elderly groups and small and micro enterprises, customize aging service processes and exclusive financial schemes for small and micro enterprises, and adapt to diversified needs; Combining customer 360 portrait and precision marketing, improve customer satisfaction and loyalty, and strengthen customer retention and long-term value.

03

Cross-border Financial Compliance Services
Flexible Employment and Global Delivery

Relying on a AI-driven intelligent system, it breaks through the limitation of traditional wind control relying on historical data and enhances its ability to identify new risks arising from financial innovation. Through the global BPO delivery center and multilingual financial customer services, it ensures the compliance of cross-border financial services. At the same time, it realizes flexible deployment of auditors with flexible employment and efficiently responds to compliance and wind control needs across time zones and regions.

Our advantage

Senior Customer Relations
Management experience

International Advanced Management System
and Qualification Certification

Rigorous and Perfect Risk
Control System

Efficient and Intelligent Talent
Growth Mechanism

Safe and Reliable Technology
Support

Innovation Win-Win Enterprise
Product Ecosystem

Services for a Global Layout
Site Security

Engaged in value-added service business for more than 30 years, serving 300+global head Clients, with rich practical experience and keen insight, deeply understand the essence of customer relationship management, and provide more cost-effective services.
The first domestic outsourcing supplier to pass the COPC international standard certification, with ISO27001 certification, ISO9001 certification, ISO45001 certification, ISO22301 certification, etc., to provide professional and efficient service management capabilities.
Professional wind control team and complete wind control system to effectively manage potential business risks in an all-round way, avoid the occurrence of wind control events, and ensure data security and operational security in the process of business.
Perfect talent growth mechanism, covering the whole process from recruitment to training, empowering personnel training with AI tools, relying on the training system of Welsend University, so that every employee can grow efficiently according to their own characteristics.
The strong technical team can provide the whole process services including independent research and development, system platform construction, operation and maintenance, deeply integrate AI intelligent technology into the service scene, and ensure excellent technical support 7 × 24 hours.
The unique enterprise ecosystem covers the whole business ecosystem from delivery center, construction and operation to technical support, human resources and other fields, integrates BPO,HRO,ITO and other multi-product service capabilities, and provides consulting comprehensive service solutions.
In Shandong, Sichuan, Zhejiang, Anhui, Manila, Philippines, Kuala Lumpur, Malaysia and other places, it has 210 global sites with a seat size of 20000, which can provide domestic and foreign delivery coordination, multi-service language response, meet customer needs and improve communication efficiency.

Looking forward to in-depth exchanges with you to explore more solutions

Customer Case

A customer in the financial industry

Professional maturity, help Clients continue to grow sales

Since the cooperation started in April 2024, the team size has continued to expand, using our own outbound platform to layer customer data and achieve precise marketing of various financial products. Efficient personnel response, with the first batch of mature personnel having over 2 years of experience in telemarketing projects and 100% passing the assessment of Party A; The service quality is outstanding, with an average daily order volume exceeding 5 orders per person in the first month (higher than the target of 3 orders set by Party A), and reaching the average level of Party A within 2 months and continuing to steadily increase. The business data showed excellent performance, with daily average order volume continuously increasing from 6.4 to 14.1, conversion rate increasing from 1.2% to about 2.6%, and all indicators exceeding the target values.

A customer in the financial industry

Build a full-process strategy with Clients, and the conversion rate continues to grow beyond expectations.

The business conducts telephone loan promotion for Clients who have granted credit to improve activity and conversion rate, and conducts telephone return visits, supplementary information, evaluation of credit lines, and assistance in completing credit lines. In the bidding for the consumer Clients, they stood out from 16 suppliers and won the bid with the first comprehensive score. Build sales process, speech skills, list stratification, dialing strategy, time tracking strategy and quality points with Clients. Business data performed well, with daily per capita lending increasing from 470000 in September to 655000 in January (both exceeding the target), and the list conversion rate rising from 2.5 per cent to 4.2 per cent, also above the target.