Transportation

Industry pain points

CROSS-SCENARIO MALFUNCTIONS & SLOW RESPONSIVENESS

  • Users need to switch between multiple interfaces to book travel services (Air tickets, Hotels, and Vehicle rentals). The cumbersome operation process and fragmented experience directly increase users’ decision-making costs and make them more likely to abandon their bookings.

  • Data silos between logistics warehousing systems and transportation systems prevent real-time information synchronization, leading to delays in logistics information updates. This not only reduces cargo transportation efficiency but also fails to meet users’ demands for real-time tracking of logistics progress.

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RESOURCE MISALLOCATION & COST SPIKES

  • During peak tourist seasons, scenic spots see three times their usual visitor reception volume. However, temporary staff lack sufficient training, so service capacity fails to keep up with surging passenger flow demand — directly leading to a rise in tourist complaints.

  • During e-commerce promotion periods, sorting centers face manpower supply-demand imbalances and significant staffing shortages. These gaps can only be addressed by temporary workers, but their low proficiency results in higher sorting error rates, undermining logistics operational efficiency.

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CROSS-BORDER OPERATIONS: LOGISTICS DISRUPTIONS & COMPLIANCE LOCALIZATION CHALLENGES

  • Global travel services encounter multilingual communication barriers and delayed access to destination policy information. For cross-border logistics, shifting customs clearance policies and inconsistent declaration requirements often lead to cargo detention.

  • Data fragmentation of logistics trajectories across multiple platforms makes real-time tracking difficult — this not only undermines travel experiences, but also raises logistics costs and delivery delay risks.

  • Cross-border data flows are subject to differentiated regulatory frameworks, forcing enterprises to develop multiple sets of adaptation rules for their data management systems. This drives up compliance costs and amplifies intellectual property risks. When combined with local manpower shortages and lagging cross-cultural training, these issues result in low operational efficiency and challenges in risk management and control.

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Solution

210+

Global Sites

300+

Global Clients

500+

Ecosystem Partners

1300+

Recognition & Property

01

Full Contact Service Hub
Unified Access and Efficient Closed Loop

Unified Access & Efficient Closed-Loop for Full-Contact Service CentersWhen passenger consultation and logistics inquiry channels are fragmented, integrate multi-channel access points (including phone, online portals, apps, and ticket counters). An AI-powered intelligent customer service system is then used to automatically route requests (e.g., flight status inquiries, ticket change guidance, logistics tracking) — freeing up the human customer service team to focus on complex scenarios (e.g., in-trip claims and special passenger services). Additionally, a standardized complaint handling mechanism is established to ensure efficient closed-loop resolution of issues like baggage delays and travel change disputes.

02

Full Link Manpower and Training Center
Resolve "Resource Mismatch and Cost Surge"

When there is a shortage of manpower in scenic spots during the peak tourist season, and the e-commerce promotion sorting manpower is insufficient and training is scattered, integrate resources such as flexible employment platform and internal reserve manpower, and dynamically allocate ticketing, guidance, sorting and other post manpower according to passenger flow/package volume through the AI intelligent scheduling system; Simultaneously set up AI intelligent training center, automatically push customized courses such as scenic spot service specifications and sorting operation process, and release the manual team to focus on emergency scene disposal; establish a standardized service assessment mechanism to verify the quality of temporary human services in real time to reduce the rate of complaints and operational errors.

03

Building Global Services Resilience
Multi-language Multi-scene Integration

In the face of cross-border transportation communication barriers, Welsend relies on the global service network in business process outsourcing services to build a "multilingual, multi-scenario, multi-channel" integrated system. With the cooperation of enterprises to achieve one-stop sea-going supporting services, international talent training and recruitment, international compliance and localization strategic layout.

Our advantage

Senior Customer Relations
Management experience

International Advanced Management System
and Qualification Certification

Rigorous and Perfect Risk
Control System

Efficient and Intelligent Talent
Growth Mechanism

Safe and Reliable Technology
Support

Innovation Win-Win Enterprise
Product Ecosystem

Services for a Global Layout
Site Security

Engaged in value-added service business for more than 30 years, serving 300+global head Clients, with rich practical experience and keen insight, deeply understand the essence of customer relationship management, and provide more cost-effective services.
The first domestic outsourcing supplier to pass the COPC international standard certification, with ISO27001 certification, ISO9001 certification, ISO45001 certification, ISO22301 certification, etc., to provide professional and efficient service management capabilities.
Professional wind control team and complete wind control system to effectively manage potential business risks in an all-round way, avoid the occurrence of wind control events, and ensure data security and operational security in the process of business.
Perfect talent growth mechanism, covering the whole process from recruitment to training, empowering personnel training with AI tools, relying on the training system of Welsend University, so that every employee can grow efficiently according to their own characteristics.
The strong technical team can provide the whole process services including independent research and development, system platform construction, operation and maintenance, deeply integrate AI intelligent technology into the service scene, and ensure excellent technical support 7 × 24 hours.
The unique enterprise ecosystem covers the whole business ecosystem from delivery center, construction and operation to technical support, human resources and other fields, integrates BPO,HRO,ITO and other multi-product service capabilities, and provides consulting comprehensive service solutions.
In Shandong, Sichuan, Zhejiang, Anhui, Manila, Philippines, Kuala Lumpur, Malaysia and other places, it has 210 global sites with a seat size of 20000, which can provide domestic and foreign delivery coordination, multi-service language response, meet customer needs and improve communication efficiency.

Looking forward to in-depth exchanges with you to explore more solutions

Customer Case

An international business travel customer

From 0 to 1,60 days to build a global customer service network

With "equal emphasis on speed and quality" as the core, the whole process construction of Kuala Lumpur site in Malaysia (including site selection, team formation and system deployment) was completed within 60 days, and a multilingual service hub covering English, Mandarin, Cantonese, Malay and Filipino was successfully built.

An Internet travel customer

Multi-location, multi-business line, multi-service items, to achieve the whole business line of the whole process service guarantee.

Welsend started its full-line support project for the customer in 2015, with a team size of 700 people. Welsend is the largest supplier of the travel platform to undertake its five business lines in Weifang, Weihai and Linyi. Stable delivery during the outbreak, ranking first among cooperative suppliers. To build a public opinion processing and information security mechanism, satisfaction increased to 70%, and 40% of the front-line seats and management team to support the smooth undertaking of new business. Won the 2020 Outstanding Contribution Award, the 2025 Partner Conference Best Partner Award and many other honors.