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Join Us
Join Us
Here, your growth is never defined: we provide a clear path to career advancement, so that every step of the effort has a clear direction;
Equipped with systematic and diversified training resources to help you continuously break through the ability boundary; More open and collaborative team atmosphere, let communication and creation become daily.
If you are eager to display your talents on the vast track and look forward to creating value with excellent partners, then-Welsend is waiting for you to walk side by side!
Call Operation
Domestic logistics platform official hotline to answer customer service
Work Locations: Jining |
Open Positions: 15 |
Recruitment Department Division: Welsend Hongyuan
Responsibilities |
Job Requirements |
| Responsible for answering the logistics platform customer after-sales consulting work, no sales nature. | 1. Middle school or above, typing speed 30 words/minute; 2. Good communication skills, strong sense of service. |
Platform official after-sales answer customer service
Work Locations: Jining |
Open Positions: 20 |
Recruitment Department Division: Welsend Hongyuan
Responsibilities |
Job Requirements |
| Undertake the consultation calls from users across the country, answer and deal with the questions raised by users, and organize and record the relevant information and demands of customers. | 1. College degree or above, typing speed 30 words/minute; 2. Good communication skills, strong sense of service. |
High-risk customer service
Work Locations: Yongchuan |
Open Positions: 50 |
Recruitment Department Division: Wan Sheng Tuoyue
Responsibilities |
Job Requirements |
| 1. Handle escalated complaints about risk issues, respond to the results of consumer issues by voice and appease consumer sentiment; 2. Deeply dig into consumer demands, actively coordinate plans to contact and solve consumer problems in a timely manner, and effectively improve consumer satisfaction; 3. insight into the risk of public opinion spillover, timely reporting and negotiation of the best plan, effectively reduce and prevent public opinion risk; 4. Analyze the customer complaint scenario, optimize the scheme and process, and promote the relevant responsible departments to make targeted improvements to enhance the consumer experience. |
1. men and women are not limited, college degree or above; 2. Putonghua standard, able to adapt to shift, shift, overtime, etc; 3. At least 1 year working experience in handling e-commerce complaints; 4. Strong risk awareness, logical thinking ability, sense of responsibility, patience, independent learning ability, strong customer service awareness and anti-pressure ability; 5. Have a certain understanding of platform online shopping, popular shopping APP, etc., clear thinking, good service awareness, Putonghua standard, and relevant working experience in e-commerce first-line and second-line customer service; 6. Good expression ability, anti-pressure ability, service consciousness, good listening consciousness, can basically understand the questions asked and answer; Typing speed (60) words/min. |
