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WELSEND
Welsend Group
Founded in 1993, Welsend group is a large-scale modern service group enterprise specializing in business process outsourcing services, comprehensive human resources services, information and technology services, smart Park operation management, health services and sports industry, and covering relevant supporting business ecology and emerging scene. Since its founding, Welsend has focused on service innovation, establishing long-lasting, stable, and comprehensive strategic partnerships with leading companies and institutions across public services, communications and media, intelligent manufacturing, pan-finance, transportation, internet and e-commerce, healthcare,education and entertainment, and other sectors. Leveraging a scientific and efficient operational management system and highly competitive, high-quality, and cost-effective delivery, Welsend continues to push the boundaries of traditional services, creating a comprehensive product portfolio that addresses all scenarios, integrating an international perspective with AI-powered core capabilities. We offer 361-degree service to our clients and continuously fuel growth for our partners.
course
Development Process
international era
collectivization era
Call Center Era
Paging and Mobile Value-added Era
Corporate Culture
Corporate Culture
Mission
Our service makes you better.
Brand Slogan
Beyond your expectations.
Strategic Objective
A leading service provider with global service integration capabilities.
Core Four Views
Morality: Be a spring of love -flowing from the source, enriching all it reaches. Values: The triple win principle - good for you, good for me, good for all. Lifeview: Create value - leave things better than we found them. Worldview: Everything exists for a reason - to drive change, we seek causes.
Vision
To become the most respected global leader in modern service industries.
Service Concept
Provide 361 ° service.
Spirit of Enterprise
Collaborate to triple win, Unite and create within, Deliver on every vow, With me we achieve more.
Core Guiding Ideology of the Enterprise
Center around customer needs. Guided by the creation of value. Take achievement of benefits as the measure.
Awards & Honors
Awards & Honors
Government Honor
Industry honor
2012 Key Contact Service Outsourcing Enterprise of the Ministry of Commerce
2020 Shandong Province Service Industry High-end Brand Cultivation Enterprise
2021 Shandong Quality Brand
2022 Shandong Quality Brand
2023 Shandong Provincial Top 100 Most Attractive Private Enterprises for College Graduate Employment
Shandong Honest Enterprise
Shandong Gazelle Enterprise
Shandong Provincial Key Enterprises for Service Outsourcing
Shandong Province Employment and Entrepreneurship Work Advanced Collective
Shandong Famous Brand
Weifang Municipal Demonstration Enterprise for the “Ten Thousand Enterprises Revitalize Ten Thousand Villages” Initiative
advanced collective for helping the disabled
2021-2022 Top 50 Most Influential Enterprises in the Service Outsourcing Sector
2021-2022 Most Influential Enterprises in the Call Center Field
2021-2022 Most Influential Companies in the Financial Services Sector
2021 Top 10 Recommended Brands for Professional Outsourcing in China's Customer Service Center Sector
2022 “Golden Voice Award” for Excellent Customer Experience
2022 Leading Enterprises in Service Trade
2022 Top 10 Recommended Brands for Professional Outsourcing in China's Customer Service Center Sector
2023 Leader Enterprise in Digital Service and Service Outsourcing
2024 China Digital Service Annual Ranking - L4 Best Innovation Award in Digital Service Outsourcing
2025 Digital Service & Service Outsourcing Leader Enterprise - Industry Leader
2025 China Customer Service Festival - Best Employer Unit (Level 3)
The 10th Asia-Pacific Human Resources Service Award: Employment Promotion Practice Case Award
Best Global Service Innovation Award
China Digital Service Annual Billboard-Best Global Service Innovation Award
2025Everest group named "major competitor" in Asia Pacific again"
2025 "Golden Ear Mug Cup" Digital Service Benchmarking Enterprise Top 10 of the Year
Information
Information Center
Cultural activities
Welsend Public Welfare
With the power of a million voices, let love flow
Enterprise News
September 2025
Welsend Group Family Open Day Activities
August 2025
Welsend Group Alumni Day Activities
May 2025
Welsend Group Customer Service Festival Activities
April 2025
Welsend Group's New Fiscal Year Launch Meeting
April 2025
Welsend Group's New Fiscal Year Launch Meeting
April 2025
Welsend Group's New Fiscal Year Launch Meeting
April 2025
Welsend Group's New Fiscal Year Launch Meeting
April 2025
Welsend Group's Fiscal Year Recognition Dinner
January 2025
Welsend Group's 32nd Anniversary Celebration Party
23 October 2024
Welsend Group Directed Donation to Shandong Disabled People's Welfare Foundation
8 May 2024
Public Blood Donation Activity of Shandong Call Center Industrial Base
28 December 2023
Welsend Group Donates to Gansu Earthquake-stricken Area through Weifang High-tech Zone Charity Association
January 20, 2023
Welsend "Let Love Flow" Foundation Went to Weifang Children's Welfare Institute for Love and Condolences
13 January 2023
Welsend "Let Love Flow" Foundation Established
18 May 2022
Welsend Group Donates 500000 yuan to Weifang High-tech Zone Charity Federation
July 2021
"Lu Yu Concentric, Let Love Flow" Welsend Group Spend Thousands of Miles to Aid Henan Flood Disaster Area 1
Welsend Earns 2025 "Golden Headset Awards" – Top 10 Digital Service Benchmarking Enterprises of China's Best Customer Center
Welsend has been included in Everest Group’s Customer Experience Management PEAK Matrix for four consecutive years. It has once again been rated as a "Major Competitor" in the Asia-Pacific region.
[Good News] Welsend was listed in the list of 100 key enterprises in the service industry in Shandong Province
Welsend deeply participates in the formulation of ISO/TC351 standards and national standards, which facilitates the high-quality development of trade in services.
Welsend Group Participates in the 2025 China International Fair for Trade in Services: Leading the New Future of Modern Services with Wisdom
