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Join Us
Join Us
Here, your growth is never defined: we provide a clear path to career advancement, so that every step of the effort has a clear direction;
Equipped with systematic and diversified training resources to help you continuously break through the ability boundary; More open and collaborative team atmosphere, let communication and creation become daily.
If you are eager to display your talents on the vast track and look forward to creating value with excellent partners, then-Welsend is waiting for you to walk side by side!
Operations Management
QC
Work Locations: Weifang |
Open Positions: 2 |
Recruitment Department Division: Welsend Xinlong
Responsibilities |
Job Requirements |
| 1. to carry out quality inspection of government business work; 2. for the quality inspection content issued business analysis to improve the report; 3. Carry out courseware arrangement and training and teaching for quality inspection problems and new business processes. |
1. Bachelor degree or above, law, public utilities, administration, political science, philosophy and other related work experience can be other professional; 2. familiar with office software operation, a certain typing speed; 3. Good communication and expression ability and good professional quality; 4. can accept the project scheduling travel stationed. |
Reserve Management
Work Locations: Weifang |
Open Positions: 2 |
Recruitment Department Division: Welsend Xinlong
Responsibilities |
Job Requirements |
| 1. Be responsible for the daily operation and management of government affairs project lines or teams, and be responsible for the team's business indicators (connection rate, one-time resolution rate, working hour utilization rate, etc.) and service quality (satisfaction rate, complaint rate); 2. Responsible for the coaching, motivation and training of team members, improve the overall business ability and professional quality of the team, and effectively control the loss of personnel; 3. Handle complex and difficult complaints and emergencies, be responsible for reporting to customers and solving customer needs; 4. Analyze operational data, gain insight into business pain points, and lead special work such as process optimization, knowledge base improvement, and training system construction to continuously improve operational efficiency and user experience; 5. Complete the temporary tasks assigned by customers and superiors. |
1. Bachelor degree or above, management, psychology, public relations and other related majors are preferred; 2. Experience in call center, customer service center or public service team is preferred; 3. Have certain basic data analysis and application ability; 4. Strong sense of responsibility and team spirit. |
Operations Manager
Work Locations: Weifang |
Open Positions: 2 |
Recruitment Department Division: Welsend Xinlong
Responsibilities |
Job Requirements |
| 1. responsible for the daily operation management and quality management of government affairs projects, organize and lead the team to achieve business delivery indicators and operational objectives; 2. Organize the team to complete the formulation and assessment of team performance indicators, decompose the performance achievement plan, effectively realize performance management and achieve team performance objectives; 3, responsible for customer communication and docking, timely, accurate and efficient handling of customer business needs and complaints, regular completion of work reports, etc., to make customers satisfied; 4. Organize the optimization and adjustment of business processes and management mechanisms, incentive policies, rules and regulations, etc., and continuously improve the quality and efficiency of operations; 5. Responsible for the guidance, motivation and training of team members, improve the overall business ability and professional quality of the team, effectively control the loss of personnel, and ensure the healthy development of the team; 6. Complete the temporary tasks assigned by customers and superiors. |
1. Bachelor degree or above, management, psychology, public relations and other related majors are preferred; 2. At least 1 year experience in call center, customer service center or public service team management; 3. Proficient in customer service center operation management process, with excellent data analysis and application ability; 4. Strong sense of responsibility and team work spirit. |
