Welsend Group Earns Another Honor, Paving the Way for a New Chapter of "China Service" Globalization

Release Date: May 10,2025

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Source: Welsend

On May 9, 2025, the awards for the 2025 (9th) China Customer Service Festival were announced in Chongqing. With its outstanding industry contributions and humanistic care, Welsend Group secured two significant honors in one go: Welsend Communication Industry Co., Ltd. was named the "2025 China Customer Service Festival Best Employer," and its General Manager, Ms. Sun Wenling, was recognized as the "2025 China Customer Service Festival Inspirational Figure."
This Customer Service Festival is co-hosted by the Business Industry Committee of the China Council for the Promotion of International Trade and the Business Industry Chamber of Commerce of the China Chamber of International Commerce. With the theme "Uphold the Spirit of Service, Deliver Smiling Service," it aims to recognize industry benchmarks and drive value upgrading in customer service.
     
      
    Technology Empowerment Services, Innovation Breaks Boundaries
    Having been deeply rooted in the industry for years, Welsend Group has always regarded product innovation as the core engine driving its development. As global market demand for efficient, intelligent services continues to grow, the Group has leveraged cutting-edge technology to restructure its service logic — successfully breaking through physical space constraints and extending its "warm" service experience to multiple industry sectors.
    Global Layout: Dual-Drive of Cultural Integration and Talent Strategy
    In advancing its internationalization strategy, Welsend Group has anchored its vision of "becoming the most respected international leading brand in the modern service industry" and is steadfastly moving toward its strategic goal of being "a leading service provider with global service integration capabilities." Through the establishment of overseas regional service centers, it has achieved deep alignment between its service capabilities and local cultures. Relying on the dual-drive of technological innovation and talent development, the Group has built a talent training system that balances "localization and internationalization," fostering a versatile team proficient in professional skills, with an international perspective and cross-cultural communication capabilities. By precisely matching customer needs and providing localized docking services, Welsend eliminates cultural and communication barriers, significantly reduces communication costs, and helps "Chinese Services" go global.
    Embrace the Future: Lead a New Chapter with Industry Mission
    Welsend Group will take this award as motivation, uphold its mission of "Our services will make you better," accelerate the release of its innovative potential and global development momentum, and work with industry partners to write a new chapter in the international expansion of "China Service" — contributing more to the high-quality development of the customer service industry.