Honor Coronation: Three Awards Confirm Industry Authority Recognition

On July 23, as the core event of the Service Outsourcing Fair, the 14th China International Service Outsourcing Trade Expo Digital Service and Service Outsourcing Leading Enterprise Promotion Conference was held grandly.

During the conference, the authoritative list of digital service leaders and service outsourcing leaders was released. The selection of these lists is based on the "Digital Service Outsourcing Leader, Advantage Park, Outstanding Person Evaluation Standard" (T/CCIIP004-2024), and is finally determined through rigorous review by authoritative experts in the industry.

Welsend Communication Industry Co., Ltd. successfully entered the "Industry Leader (Customer Center)" by virtue of its in-depth innovation and practical results in the field of customer service.
 

The Shandong Call Center Industrial Base, with excellent industrial agglomeration efficiency and digital service innovation ability, was successfully selected as an "Advantage Park".
 

Zhao Jia, deputy general manager of Welsend Communication Industry Co., Ltd., was listed on the list of "Outstanding People" for his outstanding contributions to AI technology application and overseas service outsourcing innovation.
 

Keynote Speech: AI Customer Service Application and Application Scenarios of Overseas Enterprises

On July 24, Ma Kuan, head of the market management department of Welsend Group, attended the 14th Service Outsourcing Fair "AI Digital Service Customer Center Seminar" on behalf of the Group, and delivered a keynote speech on "AI Customer Service Application and Thinking about the Application Scenario of Overseas Enterprises".

The global AI industry is ushering in explosive growth, which also brings new development opportunities to the service outsourcing field. Chinese companies have also upgraded from the previous "options" to "must-answer questions" about survival and growth ".

The global AI industry is ushering in explosive growth, which also brings new development opportunities to the service outsourcing field. For Chinese companies, "going global" has also upgraded from the previous "optional strategy" to a "must-answer question" related to survival and growth.

When an enterprise starts its overseas expansion journey, it faces multiple internal and external challenges in the field of customer service. Factors such as the continuous rise of international recruitment costs, the multilingual and multicultural scenes faced in the recruitment process, the instability of customer service personnel performance, and the uncertainty of territorial laws and regulations are restricting the pace of Chinese enterprises going global.

Based on market trends and the needs of overseas customers, Welsend continues to innovate, actively embraces AI, and is committed to developing and creating products and solutions that cover the whole process and scenes of customer service, such as intelligent recruitment, intelligent training, AI agent assistance and intelligent quality inspection. From massive resume screening to the final high-quality service delivery, we empower efficiency for overseas enterprises end-to-end.

Intelligent recruitment: No fear of massive resume screening, efficiency jumps 80%; Combined with AI technology, an HR can easily cope with the selection and recruitment of global multilingual personnel.

Intelligent training: The use of "AI big data model for multi-language multi-scene simulation", the application of immersive training mode, and the construction of a multi-modal intelligent training platform greatly improve the business proficiency and training efficiency of customer service personnel; Combined with the characteristics of overseas enterprises in various countries, we simulate real dialogue scenes and quickly build "AI customers" with real customer traits, solving the dilemma of traditional training being "theoretical and disconnected from practice"..

AI agent assistance: Like the "real-time counselor" around customer service staff, through dynamic intention analysis, the best response strategy is recommended in seconds; And it supports multi-lingual automatic translation, breaking the service boundary, making customer service more efficient and compliant.

Intelligent quality inspection: With multi-modal semantic understanding, it breaks through the limitations of single text and single scene, and achieves 100% full quality inspection coverage of sessions, avoiding "red line" problems such as violating local culture, laws and regulations in the service process.。
This Expo is not only a stage for the exhibition of achievements, but also an opportunity for win-win cooperation. Welsend Group made multi-dimensional displays at the 14th Service Outsourcing Fair, and provides enterprises with one-stop integrated solutions and overseas full-service demand hosting through the integration of "AI-enabled outsourcing services". We also know that in the field of customer service, AI is not only a cold technology or tool, but also a partner that combines care and warmth to empower humanized services.In the future, we also look forward to working with industry partners to create a more intimate and warm customer experience, and to expand the new blue ocean of the service outsourcing industry with digital intelligence services as the link.